Shipping policy
Shipping Policy
Last updated: July 20, 2026
This Shipping Policy explains the order processing, delivery, shipping cost, tracking, duties, and tax arrangements for purchases made through Kviflon.
1. Shipping Locations
We currently ship to eligible addresses within the United States.
- United States: We provide standard shipping to addresses within the contiguous United States.
If our checkout does not display an available shipping method for your address, please contact us before placing your order.
2. Order Processing Time
Orders are generally processed within 1–2 business days, Monday through Friday, excluding weekends and public holidays.
Orders placed after normal business hours, on weekends, or on public holidays will begin processing on the next business day.
Order processing may take longer if:
- Payment authorization requires additional review;
- The shipping address is incomplete or cannot be verified;
- The product is temporarily unavailable;
- The order contains multiple products requiring separate shipments; or
- Severe weather, carrier disruption, or another event outside our reasonable control affects fulfillment.
If a significant processing delay occurs, we will contact you using the email address provided with your order.
3. Estimated Delivery Time
Estimated delivery times are calculated from the date the order is successfully placed and payment is confirmed. The estimates below include our standard order-processing time.
- United States: Approximately 3–7 business days.
Delivery estimates are not guaranteed. Actual delivery time may vary based on the destination, product availability, carrier capacity, weather, holidays, customs processing, and other circumstances outside our reasonable control.
4. Shipping Carriers
We use established carriers and logistics providers, which may include FedEx, UPS, DHL, and other qualified delivery partners.
The carrier used for a particular order may depend on the product, package size, warehouse location, and delivery destination.
5. Shipping Fees
- United States: Free standard shipping is provided on all eligible orders delivered within the contiguous United States.
The applicable standard shipping charge will display as $0 at checkout for eligible orders.
If optional expedited, premium, or special delivery service is available and selected, the applicable charge will be clearly displayed before payment.
6. Customs, Duties, and Taxes
United States Orders
Orders shipped within the United States are not subject to import customs duties upon delivery. Applicable state or local sales tax, if any, will be calculated and clearly displayed at checkout before payment.
If a carrier incorrectly requests payment of an import-related charge upon delivery, please contact us before making the payment whenever possible.
7. Order Tracking
After your order has shipped, we will send a shipping confirmation email containing the tracking number and available carrier information.
You can track the shipment through the carrier’s official website. Tracking information may require up to 48 hours after dispatch to become active.
If you have not received tracking information after the expected processing period, please contact us at service@kviflon.com.
8. Multiple Shipments
Products in the same order may be shipped separately due to product size, warehouse availability, or carrier requirements.
If an order is divided into multiple shipments, you may receive separate tracking numbers. You will not be charged additional standard shipping fees because an order is shipped in multiple packages.
9. Address Accuracy and Order Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to correct or change your shipping address, contact us as soon as possible. Address changes are not guaranteed after an order enters processing or has been transferred to the carrier.
Kviflon is not responsible for delivery delays or additional carrier charges caused by an incorrect or incomplete address provided by the customer. Any applicable redelivery, interception, or address-correction charge will be disclosed before being charged or deducted.
10. Delayed Shipments
Delivery may occasionally be delayed because of severe weather, holidays, customs processing, carrier disruptions, address verification, or other events outside our reasonable control.
If we become aware of a significant delay, we will make reasonable efforts to notify you using the email address provided with your order.
A carrier delay does not automatically indicate that a package is lost. Please contact us if tracking has not updated for an extended period or the package has not arrived within a reasonable time after the estimated delivery window.
11. Lost or Damaged Shipments
If tracking indicates that a package is lost, or if the package arrives visibly damaged, contact us as soon as possible at service@kviflon.com.
Please provide your order number, tracking number, photos of the packaging, shipping label, and product damage where applicable. We will work with the carrier to investigate and provide an appropriate resolution.
If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, building reception, and carrier delivery information before contacting us.
12. Refused and Undeliverable Shipments
A shipment may be returned to us if delivery is refused, the address is incorrect or incomplete, or the carrier cannot complete delivery after reasonable attempts.
If the delivery problem was not caused by Kviflon, actual carrier redelivery, return, interception, or address-correction costs may apply. We will disclose any applicable charge and supporting reason before completing a refund or reshipment.
13. Contact Information
For questions about shipping, delivery, tracking, duties, or a delayed package, contact:
Email: service@kviflon.com
Phone: +1 816-553-4425
Kviflon is operated by:
RUUSAMA SUCCESS TRADING USA INC
9930 Federal Drive, STE 21725
Colorado Springs, CO 80921
United States