Refund policy
Return & Refund Policy
At Kviflon, we want you to shop with confidence. If you have any questions about your order, our support team is here to help. Please review the policy below before placing your order.
1. Return Window
We accept return requests within 60 days of the confirmed delivery date.
To be eligible for a return, the item must be:
uninstalled
unused
in its original packaging
returned with all original parts, accessories, manuals, and tags
Returns requested after 60 days of delivery will not be accepted.
2. Return Authorization Required (RMA)
Please do not send any item back without contacting us first.
All returns must be approved in advance and issued a Return Merchandise Authorization (RMA) number by our support team. Returns sent without authorization may not be identifiable or processed.
Contact us:sales@kviflon.com
3. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within a reasonable time after delivery and provide photos of:
the item
the packaging
the shipping label
the issue observed
Once reviewed and confirmed, Kviflon will provide an appropriate solution, which may include:
replacement parts
a replacement item
a partial refund
a full refund, where applicable
In these cases, Kviflon will cover the cost of the resolution as applicable.
For missing parts or minor issues, Kviflon may first offer replacement parts or another practical solution before authorizing a return or full refund.
4. Preference-Based Returns
If you would like to return an item for personal reasons, such as:
change of mind
style or color preference
size not suitable for your space
compatibility concerns not caused by a product defect
ordering by mistake
you may request a return within 30 days of delivery, provided the item remains uninstalled and unused in original packaging.
For preference-based returns, the customer is responsible for any applicable return-related costs as outlined below.
5. Return Shipping Responsibility
If the return is due to a Kviflon issue
Examples include:
item arrived damaged
item is defective
wrong item was sent
item is materially different from the order
In these situations, Kviflon will cover the reasonable return or replacement-related cost, or provide another appropriate solution.
If the return is due to customer preference
For non-quality-related returns, the customer is responsible for applicable costs, which may include:
return shipping
handling costs
any non-refundable shipping charges already incurred
6. U.S. Return Address
If your return is approved, your RMA email will include the return instructions and the correct return address.
Approved returns should be sent only to the address provided by our support team.
U.S. Return Address:
Kviflon Returns
2105 Buford Highway 30518
Buford, GA, United States
7. Optional Partial Refund / Keep the Item
For some preference-based return requests, Kviflon may, at its discretion, offer an alternative resolution:
Keep the item + partial refund
This option is intended to help customers avoid the inconvenience and potential expense of return shipping. If offered, the partial refund amount will depend on the order, product condition, and specific circumstances.
This option is voluntary and will be confirmed by email if applicable.
8. Order Cancellation
Within 24 Hours of Purchase
Orders may usually be canceled free of charge within 24 hours of placement, provided the order has not entered processing, fulfillment, or shipment preparation.
After Processing or Shipment
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, please wait for delivery and then contact us for return options, if eligible.
9. Refused Delivery
If a customer refuses delivery for reasons not caused by Kviflon, any refund may be reduced by costs already incurred, including but not limited to:
outbound shipping charges
return shipping charges
carrier interception or rerouting fees
handling costs
other logistics-related charges
These deductions may be significant depending on the size and shipping method of the item.
10. Non-Returnable Items
The following items are not eligible for return:
installed or used items
items missing original packaging or parts
items returned without RMA authorization
customized or made-to-order products
expedited shipping charges once the service has been performed
return requests submitted more than 30 days after delivery
11. Refund Processing Time
Once the returned item is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to the original payment method within 7–14 business days. Please note that your bank or payment provider may require additional time to post the refund.
12. Product Notes
Please note:
slight color differences may occur due to screen or monitor settings
manual measurements may vary slightly within a reasonable tolerance
minor variations that do not affect normal use are not considered defects
Kviflon is not responsible for third-party installation, electrician, or labor costs unless otherwise required by law or expressly approved by us in writing.
If you are unsure about size, finish, compatibility, or installation requirements, we encourage you to contact us before placing your order.
14. Contact Us
If you need help with a return, refund, replacement part, or order issue, please contact:
