Refund policy

Return & Refund Policy

Last updated: July 20, 2026

At Kviflon, we want you to shop with confidence. We offer a 60-day return window for eligible orders delivered within the United States. Please review this policy carefully before placing an order.

1. 60-Day Return Window

You may request a return within 60 days of the confirmed delivery date.

To qualify for a standard return, the product must be:

• Uninstalled and unused;
• In its original condition and original packaging;
• Returned with all original parts, accessories, manuals, hardware, and tags; and
• Accompanied by valid proof of purchase.

Return requests submitted more than 60 days after the confirmed delivery date will not be accepted unless otherwise required by applicable law.

2. Return Authorization Is Required

All returns require prior approval and a valid Return Merchandise Authorization (“RMA”) number.

To request a return, contact us at:

Email: service@kviflon.com

Please include your order number, the reason for the return, and relevant photos or videos if the product is damaged, defective, incomplete, or incorrect.

Do not return a product before receiving an RMA number and return instructions from our support team. Unauthorized returns may be refused, delayed, or ineligible for a refund.

3. Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order promptly after delivery.

If your product arrives damaged, defective, incomplete, or different from the product ordered, contact us as soon as possible and provide:

• Your order number;
• Photos or videos clearly showing the issue;
• Photos of the exterior and interior packaging; and
• A photo of the shipping label and tracking information.

After reviewing the claim, Kviflon will provide an appropriate resolution at no cost to the customer. Depending on the circumstances, the resolution may include:

• Replacement parts;
• A replacement product;
• An approved return with prepaid return shipping;
• A partial refund; or
• A full refund.

For verified damaged, defective, incomplete, or incorrect products, Kviflon will cover the approved return shipping cost. No restocking fee will apply.

For minor damage, missing hardware, or replaceable components, Kviflon may first offer replacement parts or another reasonable solution before authorizing a full-product return.

4. Preference-Based Returns

Preference-based returns include, but are not limited to:

• A change of mind;
• No longer needing the product;
• Ordering the wrong size, color, model, or quantity;
• A style or finish preference;
• Compatibility concerns not caused by an incorrect product description; or
• Any other reason not caused by a Kviflon product or fulfillment error.

Preference-based returns may be requested within 60 days of delivery, provided the product remains uninstalled, unused, and in its original condition and packaging.

For approved preference-based returns:

• The customer is responsible for arranging and paying the return shipping cost; and
• A 15% restocking fee will be deducted from the approved refund.

Because standard outbound shipping is provided free of charge, Kviflon will not deduct the original standard outbound shipping cost from the refund. Expedited or premium shipping charges are non-refundable after the service has been performed.

5. Return Addresses

The applicable return location will be assigned in the RMA confirmation email based on the delivery country, product type, and warehouse capacity.

United States Returns

Approved U.S. returns will generally be directed to:

Kviflon Returns
2105 Buford Highway
Buford, GA 30518
United States

Important: Do not send a product to either warehouse without an approved RMA number and return instructions. The return address provided in your RMA confirmation email will control if it differs from the addresses shown above.

Customers are responsible for using a trackable shipping service for preference-based returns. Kviflon is not responsible for unauthorized returns or return packages lost or damaged in transit before delivery to the designated return facility.

6. Return Shipping Responsibility

If the Return Is Caused by a Kviflon Error

Kviflon will cover the approved return shipping cost when the return is caused by:

• Shipping damage;
• A verified manufacturing defect;
• An incorrect product;
• Missing essential parts; or
• A material difference between the product received and its description.

Kviflon will provide a prepaid return label or another approved return-shipping arrangement when a physical return is required.

If the Return Is Based on Customer Preference

The customer is responsible for the return shipping cost. A 15% restocking fee will also apply.

Customers should not purchase return shipping until the return has been approved and the correct warehouse address has been provided.

7. Restocking Fee

A 15% restocking fee applies only to approved preference-based returns.

The restocking fee does not apply to verified returns involving:

• Damaged products;
• Defective products;
• Incorrect products;
• Missing essential components; or
• Materially inaccurate product descriptions.

Additional deductions may apply if a returned product is missing parts, accessories, manuals, hardware, or original packaging, or if it is returned in a condition different from the condition approved in the RMA.

We will disclose any proposed deduction and the reason for it before completing the refund.

8. Optional Keep-the-Product Resolution

In some cases, Kviflon may offer an optional partial refund that allows the customer to keep the product.

This option is voluntary and may be offered based on the nature of the issue, product condition, return transportation cost, and availability of replacement parts.

Customers are not required to accept this option. If it is declined, the return will continue under the applicable terms of this policy.

9. Order Cancellations

Orders may be canceled free of charge before they enter processing, warehouse fulfillment, or carrier shipment preparation.

We recommend submitting a cancellation request as soon as possible. Although we will attempt to accommodate requests received within 24 hours of purchase, cancellation is not guaranteed once processing has begun.

If an order has already been processed or shipped, it cannot be canceled. After delivery, the customer may request a return under this policy.

10. Refused or Undeliverable Deliveries

If a shipment is refused or becomes undeliverable due to an incorrect address, failure to accept delivery, or another reason not caused by Kviflon, the order will be treated as a preference-based return.

The customer may be responsible for actual carrier return, interception, address-correction, or redelivery fees. Any proposed deduction will be disclosed and supported by the applicable carrier charge before the refund is completed.

If delivery is refused because the package is visibly damaged, please photograph the damage when possible and contact us immediately.

11. Non-Returnable Products and Conditions

Unless otherwise required by applicable law, the following are not eligible for a standard return:

• Products that have been installed, mounted, modified, or used;
• Products damaged by improper installation, misuse, neglect, or unauthorized modification;
• Products missing original packaging, essential protective materials, parts, accessories, manuals, or hardware;
• Products returned without an approved RMA number;
• Customized, modified, or made-to-order products;
• Expedited or premium shipping services that have already been performed; and
• Return requests submitted more than 60 days after confirmed delivery.

This section does not limit any rights the customer may have under applicable consumer-protection law.

12. Return Inspection

After the return is delivered to the designated warehouse, our team will inspect it to confirm:

• The product matches the approved return request;
• The product condition is consistent with the information provided;
• All original components are included; and
• The return complies with this policy.

We will notify you by email whether the refund has been approved or whether additional information is required.

13. Refund Method and Processing Time

Approved refunds will be issued to the original payment method.

After the returned product has been received and inspected, please allow 7–14 business days for Kviflon to process the approved refund.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account. Processing time after the refund is issued is controlled by the payment provider.

Shipping charges for expedited or premium services that have already been performed are non-refundable.

14. Product Variations and Installation Costs

Minor differences in product color may occur because of screen settings, lighting conditions, photography, or normal material variation.

Minor measurement differences may also occur within reasonable manufacturing tolerances. Natural variations in glass, crystal, wood grain, or handcrafted components are not considered defects unless they materially affect the product’s safety, function, or advertised appearance.

Unless required by applicable law or authorized by Kviflon in writing, Kviflon is not responsible for third-party installation, electrician, removal, modification, or reinstallation costs.

Please verify product dimensions, voltage, mounting requirements, ceiling compatibility, and other specifications before installation.

15. Contact Us

For return requests, RMA authorization, refund status, damaged-product claims, replacement parts, or other order-related questions, contact:

Email: service@kviflon.com
Phone: +1 816-553-4425

Kviflon is operated by:

RUUSAMA SUCCESS TRADING USA INC
9930 Federal Drive, STE 21725
Colorado Springs, CO 80921
United States