One-Year Limited Warranty

Last updated: July 2, 2026

Kviflon stands behind the quality of its ceiling fans and lighting products. This One-Year Limited Warranty explains the warranty coverage available for eligible Kviflon products purchased directly from www.kviflon.com.

1. Warranty Provider

This limited warranty is provided by:

RUUSAMA SUCCESS TRADING USA INC
Operating brand: Kviflon
9930 Federal Drive, STE 21725
Colorado Springs, CO 80921
United States

Email: service@kviflon.com
Phone: +1 816-553-4425

2. Warranty Period

Eligible Kviflon products are covered by a one-year limited warranty beginning on the confirmed delivery date.

This warranty applies to the original retail purchaser and requires valid proof of purchase.

Replacement products or parts provided under this warranty are covered for the remainder of the original one-year warranty period. Providing a replacement product or part does not restart or extend the original warranty period unless required by applicable law.

3. Products Covered

This warranty applies to eligible new Kviflon ceiling fans, ceiling fans with lights, fandeliers, integrated light kits, motors, remote controls, receivers, and other components originally included with the product.

The warranty applies only to products:

  • Purchased directly from www.kviflon.com;
  • Used for their intended purpose;
  • Installed and operated in accordance with the included instructions; and
  • Used under the environmental conditions stated on the applicable product page.

Products purchased through Amazon, Home Depot, Lowe’s, Wayfair, TikTok Shop, or another third-party marketplace may be subject to the warranty terms provided through that marketplace or seller. Customers should contact the original seller first for assistance.

4. What This Warranty Covers

During the warranty period, Kviflon warrants that the covered product will be free from qualifying defects in materials and workmanship under normal and intended use.

Examples of potentially covered issues include:

  • A verified motor manufacturing defect;
  • A defective receiver or remote control;
  • Failure of an integrated LED light caused by a manufacturing defect;
  • Missing or defective components included in the original package;
  • Structural defects in the fan body, blades, crystal shade, light kit, or mounting components; and
  • Other verified manufacturing or workmanship defects that materially affect normal product operation.

Coverage is determined after Kviflon reviews the submitted information and confirms that the issue qualifies under this warranty.

5. Available Warranty Remedies

If a covered defect is confirmed during the warranty period, Kviflon may, at its option and as appropriate to the verified issue:

  • Provide troubleshooting or installation guidance;
  • Send a replacement component or part;
  • Repair or arrange repair of the covered component where practical;
  • Replace the product with the same model;
  • Replace the product with a reasonably comparable model if the original model is unavailable; or
  • Provide another remedy required by applicable law.

The appropriate remedy will depend on the nature of the defect, product availability, repair feasibility, shipping considerations, and applicable law.

For approved warranty claims within the contiguous United States, Kviflon will cover standard shipping for approved replacement parts or replacement products.

Do not return a product without written authorization. Unauthorized returns may be refused and may not qualify for reimbursement.

6. What This Warranty Does Not Cover

This limited warranty does not cover:

  • Normal wear and tear;
  • Cosmetic differences or minor variations that do not affect product function;
  • Normal variation in crystal, glass, metal finish, color, wood grain, or decorative materials;
  • Damage caused by improper installation, incorrect wiring, an unsuitable electrical box, loose mounting, or failure to follow installation instructions;
  • Damage caused by misuse, abuse, neglect, accident, impact, alteration, or unauthorized modification;
  • Damage caused by improper cleaning, maintenance, storage, or handling;
  • Damage caused by incompatible dimmer switches, wall controls, smart-home systems, bulbs, voltage, wiring, or electrical accessories;
  • Power surges, voltage fluctuations, lightning, fire, flooding, severe weather, or other external events;
  • Noise, vibration, or wobbling caused by improper assembly, unbalanced installation, loose hardware, ceiling movement, or an unsuitable mounting surface;
  • Damage caused by using an indoor- or dry-rated product outdoors or in a damp or wet location;
  • Corrosion, moisture damage, or weather exposure unless the product is expressly identified as suitable for that environment;
  • Consumable or replaceable items such as standard light bulbs or batteries, unless they arrived defective;
  • Lost remote controls or damage caused by battery leakage;
  • Products with removed, altered, or unreadable model or identification information;
  • Products purchased from an unauthorized seller;
  • Products resold, transferred, purchased used, or obtained without valid proof of purchase;
  • Third-party labor, electrician fees, installation charges, removal costs, reinstallation costs, ceiling repairs, painting, remodeling, or property damage; or
  • Shipping damage reported outside the procedures described in our Return & Refund Policy.

This warranty does not exclude coverage merely because a customer used an independent installer or replacement component. However, damage directly caused by improper installation, incompatible components, or unauthorized modification is not covered.

7. Outdoor and Wet-Location Products

A product may be installed outdoors only when its product page and instructions expressly identify it as suitable for outdoor, damp-location, or wet-location use.

Covered patios, open patios, gazebos, porches, and other outdoor locations may have different environmental requirements. Customers must verify the applicable product rating before installation.

Damage caused by installing an indoor- or dry-rated product in an outdoor, damp, humid, or wet environment is not covered.

8. How to Submit a Warranty Claim

To request warranty assistance, contact:

Email: service@kviflon.com
Phone: +1 816-553-4425

Please provide:

  • Your full name;
  • Order number;
  • Product model or SKU;
  • Confirmed delivery date;
  • A clear description of the problem;
  • Clear photos or videos showing the issue;
  • Photos of the product label, packaging, and affected component when available; and
  • Details about the installation and troubleshooting steps already completed.

Kviflon may request additional information reasonably necessary to diagnose the problem and determine warranty eligibility.

Do not uninstall, discard, modify, ship, or return the product unless instructed to do so by Kviflon.

9. Warranty Claim Review

After receiving the required information, Kviflon will review the claim and may provide troubleshooting instructions before determining whether a replacement part, replacement product, or another remedy is appropriate.

Customers must provide reasonable cooperation during diagnosis. Failure to provide information reasonably necessary to verify the claim may delay the review.

Submitting a claim does not automatically confirm warranty eligibility. Coverage is determined after the claim has been reviewed.

10. Shipping Damage, Missing Parts, and Incorrect Products

Products that arrive damaged, incomplete, or different from the product ordered should be reported as soon as possible under our Return & Refund Policy.

Please provide photos of:

  • The affected product;
  • The exterior and interior packaging;
  • The shipping label; and
  • All damaged, missing, or incorrect components.

Verified delivery damage, missing essential parts, or incorrect products will be handled in accordance with our Return & Refund Policy at no cost to the customer.

11. Returns and Refunds

This limited warranty is separate from the Kviflon Return & Refund Policy.

The Return & Refund Policy governs:

  • Returns based on customer preference;
  • The 60-day return window;
  • Return authorization requirements;
  • Return shipping responsibility;
  • Restocking fees; and
  • Refund processing.

The warranty governs verified defects in materials or workmanship during the one-year warranty period.

Customers can review the Return & Refund Policy through the link in the website footer.

12. Limitation of Implied Warranties

To the extent permitted by applicable law, any implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the one-year period of this written limited warranty.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Nothing in this warranty excludes or limits rights that cannot legally be excluded or limited.

13. Limitation of Incidental or Consequential Damages

To the extent permitted by applicable law, Kviflon is not responsible for incidental or consequential damages resulting from the use of, inability to use, installation, removal, or failure of a covered product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

14. State Law Rights

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

No provision of this warranty limits any mandatory consumer rights available under applicable federal, state, or local law.

15. Contact Information

For warranty questions, troubleshooting, replacement parts, or warranty claims, contact:

Kviflon Customer Service
Email: service@kviflon.com
Phone: +1 816-553-4425

Kviflon is operated by:

RUUSAMA SUCCESS TRADING USA INC
9930 Federal Drive, STE 21725
Colorado Springs, CO 80921
United States